Return & Refund Policy
Last Updated: October 03, 2024
At Christabel LLC DBA STAR CONSULTANCY, we pride ourselves on delivering top-tier services tailored to your needs. As a customer-first company, we ensure clarity and transparency in our terms of service and payment processes. Please review the following policy carefully, which governs the nature of our services, agreements, and refund terms.
Customer Agreement and Payment Terms
Before any services are provided, all customers are required to sign an agreement that outlines the scope of services, the associated charges, and key terms, including our non-refundable payment policy.
Payment Upon Service Fulfillment
We are committed to delivering the highest quality service before any payment is collected. At Christabel LLC DBA STAR CONSULTANCY, payment is only due after the requested service or task has been successfully fulfilled to your satisfaction. This ensures that you receive the full value of our services before making any financial commitment.
Once the agreed service is completed, the customer is invoiced, and payment is required as per the terms outlined in the agreement. By signing the service agreement, you acknowledge that payments are non-refundable after the service is rendered.
Non-Refundable Services
Given that payments are collected post-service delivery, all transactions are considered final once the service is complete. This includes:
Bill Negotiation & Management: Once our team has successfully negotiated on your behalf, or provided insights to optimize your costs.
Technical Support: After our specialized technicians have addressed your technical needs, either through remote support or on-site visits.
Because of the immediate nature and fulfillment of these services, refunds will not be provided once the service has been executed. This policy is explicitly outlined in the agreement signed prior to the start of services.
Service-Specific Considerations
While we do not offer refunds once services are completed, we strive to ensure every customer is satisfied with our work. In case of dissatisfaction or service issues, you may contact us directly. We will make every effort to resolve concerns through post-service adjustments or corrections where applicable.
Cancellation of Future Services
Though refunds are not available for completed services, customers can cancel future services (e.g., ongoing subscriptions or scheduled technical support) by providing a written cancellation request at least 7 days in advance of the scheduled service date.
Dispute Resolution
If any disputes arise in connection with the services rendered, we encourage clients to first reach out to our customer support team to resolve matters informally. Should a resolution not be reached, any disputes will be handled according to the alternative dispute resolution (ADR) mechanisms specified in the signed agreement.
Contact Information
If you have any questions about this Refund Policy, the customer agreement, or require any additional assistance, please reach out to us at:
Email: signature@starconsultancy.net
Phone: +1 (833) 888-1291
Address: 9170 Frankford Ave B, Philadelphia, PA 19114
Website Owner: Carnelias Gill / Christabel LLC DBA STAR CONSULTANCY
Our commitment is to provide you with exceptional service while maintaining transparent and fair policies.